Refund policy

Return, Refund & Cancellation Policy

At SHREE, we take great pride in preparing fresh, high-quality meals for our guests. Because food is a perishable item made to order, our refund and return policy differs from traditional retail stores.

Please read our policy carefully regarding order cancellations, missing items, or quality issues.

1. Order Cancellations

  • Immediate Preparation: Once an order is placed through our site, our kitchen team begins preparing it almost immediately.

  • Before Food Prep Starts: You may cancel your order for a full refund only if you call us at +31 20 711 9000 within 15 minutes of placing the order, provided the kitchen has not yet started preparing your meal.

  • After Food Prep Starts: Once food preparation has begun, we cannot cancel or refund the order.

2. Order Issues & Quality Concerns

Missing or Incorrect Items

If you receive an incorrect order or notice an item is missing upon pickup/delivery:

  • Contact us immediately by phone at +31 20 711 9000.

  • We will gladly prepare the missing or correct item for immediate pickup/delivery at no additional charge, or issue a refund/store credit for the affected item.

Food Quality or Temperature

We strive to prepare every dish to the highest standard. If there is a major quality issue with your food:

  • Contact us within 30 Minutes of picking up or receiving your order.

  • To process a refund or replacement for quality issues, we may ask for a photo of the food or request that the original item be returned to the restaurant.

  • Refunds will not be issued for orders that were picked up late by the customer, resulting in cold or stale food.

3. Pickup Orders

  • Unclaimed Orders: Food prepared for pickup that is not collected by the customer within 1 hour of the scheduled time will be safely disposed of. Unclaimed orders are non-refundable.

  • Wrong Location: Please double-check your pickup location before confirming your order. We cannot issue refunds for orders sent to the wrong location by customer error.

4. Refund Processing

  • Approved Refunds: Approved refunds will be processed back to your original payment method via Shopify within 3 to 5 business days, depending on your bank or card issuer.

  • Store Credit / Replacements: In many cases, we can offer immediate store credit or a replacement meal for a faster resolution.

Contact Us

If you have any questions or experience an issue with your order, please reach out to us right away:

  • Phone: +31 20 711 9000

  • Email: info@shreefoods.nl

  • Address: Kruisweg 53, 2011LA, Haarlem